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FREQUENTLY ASKED QUESTIONS

pool heating questions

What size pool heater is right for my pool?

While we don’t sell heaters, as your trusted pool service experts, we can help you determine the ideal heater size during a consultation. Generally:

  • Rectangular pools under 14’x28’: 80,000 BTUs

  • Larger pools (18’x36’+): 100,000+ BTUs (especially in cooler climates)

  • Round pools under 22’ diameter: 80,000 BTUs

  • Round pools over 30’ diameter: 100,000+ BTUs
    Pro Tip: A solar cover can extend your heater’s effectiveness! We’re happy to assess your pool’s specifics and recommend the right BTU capacity.

Heat pumps extract warmth from the air to heat your pool, while gas heaters burn fuel for rapid heating. As your maintenance team, we ensure your heater runs efficiently—cleaning filters, checking components, and optimizing performance. Ask us for a free system checkup!

With proper maintenance:

  • Heat pumps: 12–20 years

  • Gas heaters: 6–10 years
    Lifespan depends on usage, climate, and upkeep. Our annual heater tune-ups can extend your equipment’s life by catching issues early.

Reliability + Maintenance. Even the best heater fails without care. We recommend:

  • Annual professional servicing

  • Monthly filter checks (we can handle this!)

  • Prompt repairs for strange noises/error codes
    We’ll help you keep your heater running smoothly no matter the brand.

As unbiased service pros (not sellers!), we’ll share honest insights:

  • Which brands we rarely see in our repair trucks

  • Models suited for Texas climate/humidity

  • Warranty/service experiences with manufacturers
    Schedule a consultationwe’ll help you choose wisely!

General QUESTIONS

How does your pricing work?

At Poolburg, we understand that every pool has unique needs, which is why our pricing is tailored to your specific situation. Factors like the size of your pool (whether it’s a small residential pool, a large luxury pool, or a commercial installation), the frequency of service you require (weekly, bi-weekly, or seasonal), and any additional services (such as chemical balancing, equipment repairs, or energy-efficient upgrades) all contribute to your customized quote. We offer free, no-obligation estimates to ensure transparency simply contact us, and we’ll assess your pool to provide an accurate price based on your needs.

We provide comprehensive pool care, including:

  • Maintenance: Weekly cleaning, chemical balancing, and equipment checks.

  • Repairs: Leak detection, pump/motor fixes, plumbing issues, and automation troubleshooting.

  • Installation: Heaters, chillers, filters, lighting, and energy-efficient upgrades.

  • Seasonal Services: Professional opening/closing to protect your pool year-round.

  • Emergency Support: 24/7 assistance for critical issues (e.g., leaks, pump failures

Yes! Every Poolburg technician is:

  • Licensed by the state for pool servicing and repairs.

  • Insured for liability and worker’s compensation.

  • Trained in the latest equipment and safety protocols.

We provide 24/7 emergency support for urgent issues like:

  • Major leaks or flooding

  • Pump/motor failures

  • Chemical imbalances (e.g., algae outbreaks)
    Contact us immediately for priority dispatch.

Warranty Questions

How Do I Get Warranty Service?

All warranty claims are processed directly through the equipment manufacturer. You’ll find the manufacturer’s contact information in your product’s Owner’s Manual. Once you file a claim, the manufacturer will either:

  • Dispatch their own certified technician to your home, or

  • Authorize a local heating and cooling contractor to perform the repair if they don’t have a service center in your area.

Poolburg can assist you in diagnosing issues and guiding you through the warranty process, but all warranty work must be coordinated through the manufacturer.

We understand that warranty support is a major concern for pool owners. Here’s how you can verify a manufacturer’s reliability before purchasing:

  1. Ask Us About Our Experience

    • With 21+ years in the industry, we’ve worked with nearly every major pool equipment brand.

    • We can share which manufacturers have the best (and worst) response times, claim processes, and customer service.

  2. Test the Manufacturer’s Support Yourself

    • Call the manufacturer directly with questions before buying.

    • Warning Signs to Watch For:

      • Long hold times or endless voicemail loops

      • Slow or no callback responses

      • Unhelpful or dismissive customer service

    • A company that quickly answers your questions and provides clear warranty terms is more likely to stand behind their product.

  3. Stick with Reputable Brands We Trust

    • We only recommend and install equipment from manufacturers with proven reliability and strong warranty support.

Need Help? If you’re unsure about a product’s warranty terms or need assistance filing a claim, Poolburg is happy to advise you just give us a call!

Pool maintenance & Cleaning

How often should I schedule maintenance?

  • Weekly: Ideal for year-round swim-ready water.

  • Bi-weekly: For low-use pools (requires owner upkeep between visits).

  • Seasonal: For vacation homes or winterized pools.

Our Full-Service Cleaning covers:

  • Debris Removal: Skimming leaves, emptying baskets.

  • Brushing/Vacuuming: Walls, floors, and tile scrubbing.

  • Chemical Balancing: pH, chlorine, alkalinity, and stabilizer checks.

  • Equipment Inspection: Pumps, filters, and heaters.

Yes! We test and adjust:

  • Sanitizer levels (chlorine/bromine)

  • pH and alkalinity (to prevent corrosion/scale)

  • Calcium hardness and cyanuric acid (for long-term water health).

  • Opening: Remove covers, restart equipment, balance chemicals, and inspect for damage.

  • Closing: Winterize plumbing, add antifreeze, cover securely, and store accessories.

Company questions

Do you install pool equipment?

  • We specialize in repairs and maintenance, but we do install heaters, pumps, and other gear if you’ve already purchased them. Need help finding the right equipment? We’ll recommend trusted suppliers and ensure it’s installed correctly. No guesswork, no shady markup—just honest advice.

With 15+ years in the pool industry, we’ve seen it all—and fixed it all. Unlike big chains, you’ll work directly with our team (no call centers or scripted responses). We’re local, licensed, and obsessed with getting your pool right. Plus, our pricing is fair, and we’ll never upsell you on unnecessary work.

Faster than a skimmer clearing leaves. We answer calls same-day, and emergencies get priority. If you’ve got a problem, we’ll stick with you until it’s solved—no closing tickets until you’re happy. (Fun fact: We’ve even gotten complaints meant for other companies because folks assume we’re the ones who’ll actually help.)

We’re competitive but not cheap—because quality service isn’t a race to the bottom. Our regulars stay with us for years because we:

  • Show up on time

  • Explain costs upfront

  • Fix things right the first time
    If you find a legitimate lower quote, show us. We’ll match it or explain why ours is worth the difference.

Repairs & Equipment

How do I report a pool equipment problem?

  • Call/text us or submit a online repair request. We’ll:

    • Diagnose the issue remotely (if possible).

    • Schedule a technician (often same/next day).

  • Minor fixes (e.g., clogged filter, leaky valve): 1–2 hours.

  • Major repairs (e.g., pump replacement): 4–8 hours (parts permitting).
    We stock common parts to minimize delays.

Absolutely! We specialize in:

  • Energy-efficient pumps (variable-speed models).

  • Smart automation (Wi-Fi controls, saltwater systems).

  • Heaters/chillers (gas, electric, or hybrid).

  • Chillers use refrigerant cycles to absorb heat from water, lowering temps by 10–15°F. Ideal for:

    • Hot climates (Florida, Texas).

    • Pools in direct sunlight.

  • Yes! Benefits include:

    • 70% energy savings vs. single-speed pumps.

    • Quieter operation and longer lifespan.

    • Compliance with Florida’s energy laws.

Automation & Technology

Can I control my pool from my phone?

  • Options include:

    • Basic Timers: Simple schedule-based controls.

    • Smart Systems: Apps like Pentair Home or Hayward OmniLogic (remote adjustments, alerts).