Effective Date: August 25, 2026
POOLBURG, operating under the brand name PoolBurg (“PoolBurg,” “we,” “us,” or “our”), respects your privacy and is committed to responsibly handling personal information.
This Privacy Policy explains what information we may collect, how we use it, when information may be disclosed, how we handle mobile information and SMS consent, and the choices available to you.
Depending on how you interact with PoolBurg, we may collect information such as:
Your name
Email address
Telephone or mobile number
Service address
City, state, and ZIP code
Pool or spa information
Pool-equipment information
Information about requested services
Appointment information
Estimate or quote information
Customer-support communications
Information submitted through website forms or chat widgets
Transaction and payment-related information
Website activity and technical information
IP address
Browser type
Device information
Referring website or page
Pages visited and interactions with our website
We may also collect information you voluntarily provide when you call, text, email, schedule service, request an estimate, submit an inquiry, use our website chat widget, or otherwise communicate with PoolBurg.
PoolBurg may use information for legitimate business purposes, including to:
Respond to customer inquiries
Provide requested information
Schedule and manage appointments
Provide pool maintenance and related services
Diagnose and repair pool equipment
Prepare and follow up on estimates or quotes
Communicate about appointments, repairs, equipment, scheduling, or service status
Provide customer support
Maintain customer and service records
Process authorized transactions and payments
Improve our website, services, and customer experience
Analyze website performance
Maintain security
Detect or prevent fraud or misuse
Comply with applicable legal and regulatory requirements
PoolBurg may offer customers and prospective customers the option to receive informational and transactional text messages.
Messages may include:
Responses to inquiries
Requested follow-up
Appointment scheduling
Appointment confirmations and reminders
Service scheduling
Technician or arrival information
Estimate or quote follow-up
Repair and equipment updates
Service-status information
Customer-support communications
The PoolBurg Customer Care SMS program is intended for transactional and non-marketing communications.
Message frequency varies depending on your interactions with PoolBurg.
Message and data rates may apply.
You may reply STOP at any time to opt out of text messages.
You may reply HELP for assistance.
Consent to receive SMS communications is voluntary and is not a condition of purchasing goods or services from PoolBurg.
PoolBurg does not sell, rent, or provide customers’ mobile telephone information to third parties or affiliates for their own marketing or promotional purposes.
PoolBurg may provide limited information to service providers acting on PoolBurg’s behalf when reasonably necessary to operate supporting business functions, such as customer communications, customer service, scheduling, or technology services.
SMS opt-in information and text-message consent are not shared with third parties for their own marketing or promotional purposes.
A customer’s decision to opt in to PoolBurg text messaging belongs to PoolBurg’s applicable messaging program and is not sold, transferred, or treated as consent for another business to contact that customer.
PoolBurg does not sell or rent personal information.
We may disclose information in limited circumstances, including:
To service providers performing legitimate services on behalf of PoolBurg
To payment processors handling authorized customer transactions
To technology providers supporting our website, communications, scheduling, CRM, field-service, or customer-support systems
When required by applicable law, legal process, court order, or lawful government request
When reasonably necessary to prevent fraud, misuse, security threats, or unlawful activity
When reasonably necessary to establish, exercise, or defend legal rights
When reasonably necessary to protect PoolBurg, our customers, personnel, property, or others
Service providers receiving information on PoolBurg’s behalf are not granted independent permission to use customers’ SMS consent information for unrelated marketing.
PoolBurg may use third-party software systems to manage customer communications, appointments, estimates, service history, technician activity, invoicing, and other operational functions.
Information stored or processed through these platforms is used to support PoolBurg’s legitimate business relationship with customers and prospective customers.
When you make a payment, payment information may be processed through a secure third-party payment processor.
PoolBurg may maintain records of transactions necessary for customer service, accounting, tax, warranty, dispute-resolution, and legal purposes.
Payment-card information may be processed directly by the applicable payment provider rather than stored directly by PoolBurg.
The PoolBurg website may use cookies, pixels, analytics services, and similar technologies to:
Operate website features
Understand website traffic
Analyze how visitors interact with our website
Improve website performance
Measure the effectiveness of advertising
Maintain website security
These technologies may collect information such as IP address, browser type, device information, referring source, pages visited, and website interactions.
You may be able to limit or disable certain cookies through your browser settings. Some website functionality may not work properly when cookies are disabled.
PoolBurg may use advertising and analytics platforms to understand how customers discover our business and to measure the effectiveness of our advertising.
Information used for advertising measurement may include website interactions, advertising identifiers, referral information, and conversion events where permitted.
SMS opt-in consent and mobile information collected for PoolBurg’s customer-care texting program are not provided to third parties for their own marketing or promotional use.
PoolBurg uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
PoolBurg may retain information for as long as reasonably necessary to:
Provide requested services
Maintain customer and service history
Manage appointments and estimates
Complete transactions
Maintain accounting and tax records
Administer warranties
Resolve disputes
Enforce agreements
Meet insurance or legal requirements
Maintain records of SMS consent and opt-out requests
Protect PoolBurg’s legitimate business interests
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
You may choose not to receive certain communications from PoolBurg.
For SMS communications, reply STOP to opt out.
For SMS assistance, reply HELP.
You may also contact PoolBurg at:
service@poolburg.com
469-277-9893
PoolBurg will honor valid opt-out requests in accordance with applicable requirements.
Depending on applicable law and the nature of your relationship with PoolBurg, you may contact us to request:
Access to certain personal information
Correction of inaccurate information
Deletion of eligible information
Information about how your information is used
Assistance with communication preferences
To make a privacy request, contact:
We may take reasonable steps to verify your identity before completing certain requests.
PoolBurg’s website and services are intended for adults seeking swimming-pool-related services.
We do not knowingly seek to collect personal information from children through our website or SMS program.
If we become aware that information from a child has been collected improperly, we will take reasonable steps to address the situation.
The PoolBurg website may contain links to third-party websites, manufacturers, payment services, scheduling platforms, customer portals, social-media services, or other external resources.
PoolBurg is not responsible for the privacy practices, security, availability, or content of third-party websites or services that we do not control.
Please review the applicable third party’s privacy policy when using an external service.
If PoolBurg undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, applicable business information may be transferred as part of that transaction subject to applicable law.
Any SMS consent information remains subject to applicable consent and messaging requirements and may not simply be treated as transferable marketing consent.
PoolBurg may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable requirements.
When this policy is updated, the revised version will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or PoolBurg’s privacy practices, contact:
POOLBURG / PoolBurg
Registered Business Address:
539 W Commerce St Ste 6786
Dallas, TX 75208
United States
Service/Office Location:
10400 Clarence Drive
Frisco, TX 75033
United States
Email: service@poolburg.com
Phone: 469-277-9893
For additional terms governing the PoolBurg website, services, and SMS program, please review our Terms & Conditions.
